Back to the appPrivacy at the club.
The 5am Club app is operated by 5am club ltd, Lot M4 Railway Road, Munroe Road, Cunupia, Trinidad and Tobago. We use your information to provide your customer account, membership card and coffee rewards.
For privacy questions or help accessing, correcting or deleting your information, email 5amclubcoffee@gmail.com or call +1 (868) 702-0526. Never send your password or verification code.
What the app uses
- Account details: your name, email address and a protected password hash. The app does not store your password in readable form.
- Verification and security information: short-lived email codes, sign-in sessions and records used to limit repeated sign-in attempts and email requests.
- Membership information: your linked Loyverse customer identifier, membership code and rewards balance. Your QR code or barcode identifies your membership at checkout.
- Deletion requests: information needed to identify your account, remove associated data and confirm completion.
Why it is used
We use this information to verify your email, sign you in, connect the correct membership, display your current rewards, protect accounts and respond to support or deletion requests. Scanning a membership code does not itself create a purchase or award points.
Services involved
- Loyverse provides the store loyalty records and authoritative points balance. After email verification, the app links a matching customer record or creates a new customer membership when no match exists.
- Google Gmail delivers verification and password-reset emails from 5amclubcoffee@gmail.com and handles messages you send to our support address.
- Amazon Web Services (AWS) is our selected production hosting provider. The selected region for account services is US East (N. Virginia), United States. Data handled by our providers may be processed outside Trinidad and Tobago.
- Google Fonts supplies the app’s typefaces; loading them sends the usual network request information, including your IP address, to Google.
- Apple Wallet, when enabled: if you choose to add a pass, it contains your membership name and code. It does not contain a live rewards balance.
Opening store directions takes you to the map service shown on that link. Contact links open your chosen email or phone app. Those services have their own privacy notices.
Storage and protection
Account records, password hashes and service credentials are kept on protected server storage. Customer pages do not receive the store’s Loyverse access key or email password. Sign-in cookies are used to maintain your session; the app does not save your password or live membership details in browser storage. Network requests also provide technical information, such as IP addresses, needed to operate and protect the service.
The app includes no advertising or third-party analytics. The menu and store information can be viewed without an account. Live membership information needs an internet connection.
How long information is kept
We keep account and linked membership information while providing your account and rewards. Verification codes expire after 10 minutes and sign-in sessions expire after eight hours. These expiry periods end their use; they do not describe the retention of every security record.
Our production backup policy is encrypted rolling backups retained for up to 30 days from creation. Backup copies are for recovery in a private encrypted backup bucket, with access limited to the production server and authorised access through the business AWS account. Deleted information in an older backup expires with that backup. Before restored data returns to service, completed deletion requests must be reapplied.
Some transaction or business records may need to be retained separately to meet applicable obligations or resolve a specific issue. If this affects your deletion request, we will explain the records, reason and relevant retention period.
Your choices and deletion
You can update your password in Profile and sign out at any time. Choose Profile → Delete account, enter your current password and confirm your request. App access ends immediately when your request is accepted. Our team completes the remaining associated-data work, including linked loyalty information where applicable, within 14 days and emails you when it is complete. You do not need to email us to start an in-app deletion request.
Deleting your account also deletes your linked membership and any unused Club Points. Use any rewards you want to redeem before requesting deletion. If you need help, contact us before deleting. Removing the app from your phone does not delete your account. A previously saved Wallet pass should also be removed from Wallet.
Changes to this notice
We will update this page when our information practices change. The date above identifies the current version.