Back to the appA little help,
from your club.
Need a hand with your account or rewards? Contact the 5am Club team.
+1 (868) 702-0526
5amclubcoffee@gmail.com
Please include the email address on your account and a short description of the issue. Never send your password, verification code or membership barcode.
Visit either store
Cunupia: Lot M4 Railway Road, Munroe Road, Cunupia.
Port of Spain: 47 Carlos Street, Port of Spain.
Find our stores and get directions.
Good to know
My verification email hasn’t arrived.
Check your junk or spam folder and the address you entered. Wait for “Send a new code” to become available, then use the most recent code. Codes expire after 10 minutes. If it still does not arrive, contact us.
I forgot my password.
Choose Forgot your password? on the sign-in screen. We’ll send a verification code to the email address on your account. Password recovery remains available even if you recently changed your password in Profile.
How do I change my password?
Open Profile → Change password. Enter your current password and a new password with at least 8 characters, one capital letter and one number. Profile changes are available once every 14 days.
How do I earn Club Points?
Show your membership code before paying. The cashier adds your membership to the purchase. You earn 1 Club Point per TT$1 spent, and 10 Club Points is worth TT$1 in rewards. For example, 600 Club Points gives you TT$60 toward a drink, covering a TT$60 drink in full. Ask your cashier to redeem your rewards. Points never expire while your membership is active, and there are no purchase exclusions. Read the Club Points guide.
My card is still connecting, or my balance looks wrong.
Use “Check my membership” or “Refresh points” in the app. If it still needs attention, contact us with your account email and, for a purchase, the store and receipt date. Your balance follows the store’s Loyverse record.
How do I delete my account?
Open Profile → Delete account, enter your current password and confirm. Access ends immediately when the request is accepted. Our team completes the remaining associated-data work within 14 days and emails you when it is complete. You do not need to email us to start this request. Deleting your account also deletes your linked membership and any unused Club Points. Use any rewards you want to redeem before requesting deletion. Read about deletion and backups.
Can I use my live rewards offline?
Your membership card and current points require an internet connection. If the connection is lost, reconnect and refresh your points. Do not rely on an older displayed balance as a new confirmation.
Is Apple Wallet available?
When Wallet is ready, a signed-in membership card will show “Add to Apple Wallet”. The saved card is for quick access to your membership code. Check the app for your current rewards balance.